12.5SU5 Install w/ Import Upgrade Configuration Loops to Beginning

[vincent.mignano]

Hey All,

I am installing a fresh 12.5SU5 cluster and using the Import Data feature during the upgrade. When I put in the node and SFTP information, it goes and downloads the tar file successfully, goes to the install blue screen for a few minutes, then loops back to the Import Upgrade Configuration Information screen. It goes through the initial configuration again that is already filled out from the before. I tried to run it again, loops bac gain. I reran the export and still the same.

Can someone please assist?

Thanks,

Vinny

[Nithin Eluvathingal]

I have tested fresh install with data export couple of times  on 14, and it was  successful . 

I Will try the 12.5 on my lab and will update you the behaviour. 

[vincent.mignano]

Hey Nithin,

Please let me know yor results and if you have found any other possible reason this is happening.

Thanks,

Vinny

[vincent.mignano]

Hey Nithin,

I was able to get the import to work. The Data Export file I had was 7GB because of CE firmware's being it was also a TFTP server. We deleted unneeded firmware and got the size down to below 3 GB. After the import thought we ere getting the Add/Modify/Delete not working upgrade in progress message on the login banner. I checked on the cli and there was no upgrade in progress. I used the enable administration command on the cli to unlock it and it was fine after that.

So, does anyone know if there is a size limit for the data export file, as there is no supporting requirements doc? Also, are we hitting a bug related to upgrading/Import as the banner was telling me upgrade in progress but there was none going on when I checked?

Thanks in advance,

Vinny

[vincent.mignano]

Hey Nithin,

I was able to get the import to work. The Data Export file I had was 7GB because of CE firmware's being it was also a TFTP server. We deleted unneeded firmware and got the size down to below 3 GB. After the import thought we ere getting the Add/Modify/Delete not working upgrade in progress message on the login banner. I checked on the cli and there was no upgrade in progress. I used the enable administration command on the cli to unlock it and it was fine after that.

So, does anyone know if there is a size limit for the data export file, as there is no supporting requirements doc? Also, are we hitting a bug related to upgrading/Import as the banner was telling me upgrade in progress but there was none going on when I checked?

Thanks in advance,

Vinny

[robbannon]

I know this is an old thread but for info...I had the same issue, exporting from 12.5SU9 and importing to a new build, version 15SU2. Initially my export was 9.5 GB. But when I ran the export again it was 11.75GB. So for other people having this issue, try the export export and confirm by viewing the log file that the export completed successfully.

[Rich A]

Thanks, Rob. I'm upgrading from 14 to 15(SU3a) and at the same time, relocating the Publisher to a new location, new IP address so I'm doing a fresh install with data import. The dataexport file size was 8.2gb so I'm trying it again. I did observe a abnormal termination the first time due to "no server response" but there the .tar file was created so I had a hunch that the export worked but the server failed to send the "complete" signal. Guess that's not the case.

[robbannon]

Hi Rich, my issue actually turned out to be a bug...the export would fail due to a lack of space on CUCM to fully create the TAR file, but the result was successful. The fix is a COP file, which then gives you the correct result. You still need to fix the space issue.

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