77 in optional conversation 1

[bomalley]

I have a customer currently running Unity 3.1.4 who has been training users that pressing 77 during a message will mark the message to be deleted once it ends, but they still can listen to the message. Apparently this is an unsupported feature in 3.1.4? Yet it has been working fine. Now they are updating Unity to 3.1.6 and this feature does not work. Is there any way to get this to work in 3.1.6??

[Ginger Dillon]

Hi -

Here is a Cisco link that references a bug that was fixed in 3.1(6) for the Confirm Delete prompt - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_white_paper09186a00801877b7.shtml#65136. Go to the section titled "Confirm Delete Prompt Changed". I believe the 77 you are referring to was the After message action, which allowed the subscriber to indicate "Yes" to Unity's prompt "Are you sure you want to delete this message?" We ran 3.1(5) and taught our customers to use the 337 during message playback, which does a Fast forward to the end of the message followed by the 7 (Delete) as the end of message action. The file went to the Deleted Items folder. The 337 duplicated the behavior our customers were accustomed to using on their previous Octel voicemail systems.

Regards,

Ginger

[bomalley]

My customer actually figured out how to get this to work. Here is what they did:

Removed "decrease_msg_vol=7" line from the optconv1.ini file in C:\commserver\support

To be clear, this is not the same functionality as 337. This is-- I'm listening to a VM message. As the message is playing, I say to myself, "Oh, it's so-and-so... I will need to give them a call back. I know I am almost surely going to delete this voice mail when it is done, but I will go ahead and listen through to the end of the message just to make sure."

So, I press 77 to mark it for deletion once I reach the end of the message. If I hear something I want to write down, for instance, I can press 1 to rewind. I can rewind to the beginning as long as I don't let the message reach the end. But once the message makes it to the end, Unity will go ahead and delete it.

Checking to see if this is supported or if the feature goes away in future versions.