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- About Ginger Dillon
09-11-2017
Ginger Dillon
Collaborator
Member of Dillon IP Communication Services LLC - Consulting and Services for Cisco IP applications. Prior 26 year Sacramento County employee with enterprise services background - Active Directory; E-Mail and unified messaging; Voice over IP application experience since 2001 (Communication Manager, Unity and Unity Connection, MeetingPlace Express, a little IPCC Express; and InterStar XMediusFax). 2007/2008 - Collaboration with Cisco and National CIPTUG to form local Sacramento CIPTUG chapter. Eager Unified Communications Forum participant and champion mentor in Cisco voice applications.
Member of Dillon IP Communication Services LLC - Consulting and Services for Cisco IP applications. Prior 26 year Sacramento County employee with enterprise services background - Active Directory; E-Mail and unified messaging; Voice over IP application experience since 2001 (Communication Manager, Unity and Unity Connection, MeetingPlace Express, a little IPCC Ex
Awards
1
Cisco Designated VIPs 2011 Unified Communications
Recent Badges
Stats
Member since
07-31-2001
2262
Posts
1329
Helpful
123
Solutions
Created by
Ginger Dillon
in IP Telephony and Phones
in IP Telephony and Phones
08-08-2014
05:35 PM
08-08-2014
05:35 PM
Hi - Search is currently not working otherwise I would have checked in the forums first! We have been using 7965 or 7945 wall mounts for years in our hospital environments; even 6941s on some occasions. We are now expected to meet not only the height requirement for ADA but a width requirement. We recently had to remove 7965 phones that were mounted directly to the wall without the accompanying wall mount kit because they still exceeded 4 inches in width and would not have passed inspection. Looking for recommendations of Cisco phone models, not end of life models because I initially thought of the 7910 size, that would be less than 4" when mounted. Would also consider 89XX versions. Thanks in advance for your thoughts :-)
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Created by
Ginger Dillon
in Other Collaboration Subjects
in Other Collaboration Subjects
09-27-2011
05:40 PM
09-27-2011
05:40 PM
Hi Corey - You did not list the versions you are using, but take a look at this CUPC 8.5 release notes link - http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_5/english/release/notes/cupc85.html#wp288666 It shows the 7945 supported for Video with CAST, but indicates a SCCP phone load version may be required. Below the table of supported devices, it also mentions: To enable video on phones, the following conditions must exist: • The PC Port and Video Capabilities fields must be enabled for the phone in Cisco Unified Communications Manager. • The phone must be connected to the computer on which Cisco Unified Personal Communicator is running by Ethernet cable. Hope this helps! Ginger
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07-17-2011
07:12 PM
Hello, my name is Ginger Dillon, but you may know me better as , my CCO and Support Community forum handle :-) I brought my Flip video camera with me to Cisco Live 2011 in Las Vegas and took some "behind the scenes" videos of some of my favorite Cisco Live events ... no Keynotes, Labs, Technical Breakout sessions, nor Town Hall meetings, all of which I'm pretty sure are provided for your viewing pleasure in Cisco Live Virtual. Here's a plug, by the way, for this outstanding resource. There were 15,000 attendees at Cisco Live 2011 Las Vegas this year, but 40,000 virtual attendees (that is outstanding)!!!! I am working with the wonderful staff at the Support Community to post these videos. I hope you find them fun, especially if you were unable to attend. I shopped the Cisco Store (Cisco Press at 20% off + a tee-shirt), ate ice cream and pretzels at the Wednesday afternoon break, and sang with Train at the Customer Appreciation event. In-between all of the fun, I attended a full session of technical breakouts all week and attended a 4 hour lab on Sunday for UC on UCS-C210. However, my two most exciting events - a special dinner for us designated Cisco VIPs with Dan Bruhn, Community Manager and his outstanding professional team PLUS an opportunity to meet with the Cisco.com developers and provide feedback on the new Bug Search Service, a superior successor to one of my favorite tools, Bug Toolkit. At the VIP dinner, I met the terrific Cisco staff who made this possible as well as sharing dinner with some of the VIPs I've known by their CCO accounts these many years (David Hailey, William Bell, Tommer Catlin) - missed you Rob Huffman!! I wish I had time to visit with everyone there - so much talent in attendance. I hope to see you on the Support Community and at future Cisco Lives - San Diego in 2012!!!! P.S. Here is a link to our VIP web page on Cisco.com- http://www.cisco.com/web/communities/vip/index.html Sincerely, Ginger Dillon
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- Tags:
- blogs
- cisco_designated_vip
- cisco_experts
- cisco_live
- cisco_support_community
- ciscolive
- csc
- vegas_2011
- vip
Labels:
Created by
Ginger Dillon
in Other Collaboration Subjects
in Other Collaboration Subjects
06-22-2011
02:49 PM
06-22-2011
02:49 PM
Hi - I have asked the users to perform CUPC traces, but have not heard anything further on this intermittent problem. I did not find anything conclusive in the Bug Toolkit either for this. Ginger
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Created by
Ginger Dillon
in IP Telephony and Phones
in IP Telephony and Phones
04-06-2011
03:20 PM
04-06-2011
03:20 PM
Hi - Cool! Glad we could help :-) Ginger
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Created by
Ginger Dillon
in IP Telephony and Phones
in IP Telephony and Phones
03-31-2011
07:53 PM
03-31-2011
07:53 PM
Hi - The default Message Waiting Lamp policy is to light the Primary line on user's phone. On the directory number of the phone that pertains to the "shared" voicemail, i.e Line 2, update the Visual Message Waiting Indicator Policy to be "Light and Prompt". This should get you going! Regards, Ginger
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Created by
Ginger Dillon
in IP Telephony and Phones
in IP Telephony and Phones
03-25-2011
10:31 AM
03-25-2011
10:31 AM
Hi Rob - You just never know when a prior posting will help someone, even several years later! My friend, this answered a similar question I had on the 7937 :-) Ginger
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Created by
Ginger Dillon
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
03-25-2011
08:46 AM
03-25-2011
08:46 AM
Hi James - Just sent you an email with the problem I encountered and how I fixed. Reposting in case others want to know as well! This was a fun one! Situation was I had license pooling enabled on 5 Unity servers in different AD domains, but same forest. Each Unity was member of same Dialing Domain. Due to replication with AD issues, one of the Unity servers that held "many" of the user licenses fell out of the Dialing Domain and I was suddenly out of license compliancy and getting errors. I found the errant server by going to Global Subscriber Manager on each server and checking the Dialing Domain. It showed one Unity server alone, out of the Dialing Domain. Wish I had a screenshot to show you what it looked like. In GSM you can click on the dialing domain and see each of the servers. The problem was the Unity server had a different domain controller server than global catalog server in DC/GC Reconnect Tool. I had to force the Unity server to get the same DC/GC and once I did that, force replication using DC/GC Reconnect from each of the other Unity servers. Once the Unity server reappeared back in the Dialing Domain, License Manager no longer showed errors but it took a couple of hours to fix. From then on, I made sure to routinely monitor DC/GC Reconnect and have both DC and GC be the same server as each Unity server in its AD domain. Hope this helps! Ginger
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03-24-2011
05:06 PM
I concur! Very detailed definition and information for this user :-) Sincerely, Ginger
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Created by
Ginger Dillon
in IP Telephony and Phones
in IP Telephony and Phones
03-23-2011
03:05 PM
03-23-2011
03:05 PM
Hello - You did not mention what Unity version you are using, but I think this guide will still show you the steps. Subscribers can configure this option themselves if you provide access to the Unity Assistant web page or also by phone (but the web page makes it a lot easier) - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0170.html#wp1150199 You should be able to use your existing Exchange server, which most likely has SMTP enabled. You can confirm this by entering this command from your Unity server cmd line - telnet x.x.x.x 25 (replace the x's with the IP address of your Exchange server). You should see a Hello/HELO message back which confirms you connected OK to the SMTP port. It is safe to exit from this cmd line. Follow the instructions and test with your account. Hope this helps, Ginger
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Created by
Ginger Dillon
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
03-22-2011
07:46 PM
03-22-2011
07:46 PM
Hi Brad - I think this is an excellent document! I have had this same error before and fixed it without contacting TAC, but it would have been nice to have had this as a resource! Thank you for taking the time to put it together for us. Your doc references the importance of AD synchronization/replication with the domain and global catalog servers. This is so important, especially in environments with multiple Unity servers in different domains. Sincerely, Ginger
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Created by
Ginger Dillon
in Other Collaboration Subjects
in Other Collaboration Subjects
03-22-2011
03:53 PM
03-22-2011
03:53 PM
Hi - Here is a post last year by my friend Rob Huffman - same error, although it was for a version 7.X system. Check it out - This user ended up contacting TAC and they got the problem fixed. https://supportforums.cisco.com/thread/2004885?tstart=0&viewcondensed Regards, Ginger
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Created by
Ginger Dillon
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
03-22-2011
02:30 PM
03-22-2011
02:30 PM
Hi Brad - Very nice write-up and screenshots. I have dealt with this issue in the past and got it resolved without contacting TAC, but your doc would have helped a bunch! Also, you alerted to having good synchronization with Active Directory, which in itself can be problematic at times, especially with Unity servers in multiple AD domains. As an administrator, I routinely monitored synchronization to ensure correct licensing and GlobalSubscriber information. On several occasions, Unity selected a different DC than its GC and errors would result. I became very familiar with monitoring using the DCGC Reconnect Tool. Thank you for taking the time to create this valuable resource! Sincerely, Ginger
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Created by
Ginger Dillon
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
03-21-2011
08:47 PM
03-21-2011
08:47 PM
A video on Cisco IP Phone training for users - covers considerations when deploying 7965 and 9971 model phones.
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Labels:
Created by
Ginger Dillon
in Unified Communications Infrastructure
08-12-2014
08-12-2014
Hi -You may have already seen this Cisco web link, but I think it is
useful for diagnosing SBR -
htt...
08-08-2014
Hi -Search is currently not working otherwise I would have checked in
the forums first! We have been...
Created by
Ginger Dillon
in Unified Communications Infrastructure
08-08-2014
08-08-2014
Nicely detailed answer - and I hit the 1 rating by mistake. Note to
forum - allow modification by sa...
Created by
Ginger Dillon
in Unified Communications Infrastructure
08-08-2014
08-08-2014
Hi -Do you have any down services in Unity Connection Serviceability?
Not all services are started o...
Created by
Ginger Dillon
in Unified Communications Infrastructure
08-08-2014
08-08-2014
Hi - I am familiar with the SingleWire IC version - so you may be
running the Cisco supplied version...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-18-2011
10-18-2011
Hi Ashley -It never hurts to rerun Permissions Wizard - make sure you
are running the most current v...
10-18-2011
Hi -We have seen Directory authentication errors moving phones between
different CUCM clusters:Devic...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-18-2011
10-18-2011
Hi Tommer -Great info here! 5+ for your information which is still
timely - lots of Exchange 2003 st...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-18-2011
10-18-2011
Hi -If you don't see Exchange 2007/2010 offered in the Message Store
Configuration Wizard, I'm sure ...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-18-2011
10-18-2011
Hi Mike -Do you have the IMAP service running on your Exchange 2003
server(s)? Are you seeing any er...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-06-2011
10-06-2011
Hi Brent -Here is a link to an excellent post by one of our VIPs, David
Hailey, who is highly regard...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-06-2011
10-06-2011
Hi -The default mailbox message aging policy is Enabled for Deleting
voice messages automatically in...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-06-2011
10-06-2011
Hi -Take a look at this post, it's a bit old, but could still apply -
https://supportforums.cisco.co...
Created by
Ginger Dillon
in Unified Communications Infrastructure
10-03-2011
10-03-2011
Hello -In addition to what my friends Brad and Rob have already posted
for you (great responses from...
Public Statistics
| Date Registered | 07-31-2001 06:05 PM |
| Date Last Visited | 09-11-2017 08:48 PM |
| Total Messages Posted | 2,262 |
| Total Helpful Votes Received | 1329 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 38 | |
| 5 | |
| 25 | |
| 5 | |
| 5 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 175 | |
| 5 | |
| 5 |
.jpg "Hall of Fame Community Legend"){kind=icon}
Awards
Cisco Designated VIPs
2011 Unified Communications
