11-02-2009 12:52 AM - edited 03-18-2019 11:55 PM
I've configured the integration with Sametimes and Cucm 7. Everything works correctly, for example I can call with sametimes, but I'm not able to add/remove digit in the number to call.
I've configured the application dial rule, but it seems the call doesn't match that rule.
This is my application-dial-rule:
Number Begins With:0
Number of Digits:10
Total Digits to be Removed:0
Prefix With Pattern 0
11-02-2009 02:30 AM
This is my rule for Norway
Number begins with :
Number og digist :8
Total Digist to be Removed :0
Prefix with:0
It simply add a 0 for ekst. line. We have 8 digist in Norway
Hope this helps
11-02-2009 02:35 AM
Ok, but the problem is that when I make a call the system doesn't add the 0.
I tried to call a number with 10 digit that starts with 0 (for example 0123456789) but the system call 0123456789 and not 00123456789
Thanks
11-13-2009 06:49 AM
Hi,
same problem here. I even have the exact same application dial rule. Have you found a solution to this problem yet?
lukas.
11-16-2009 12:01 AM
Hi,
for resolve the trouble read this document:
11-16-2009 07:47 AM
Do you have a CUPS server in the integration?
If yes, run the following command on the CUPS:
run sql select * from applicationdialrule
Copy/paste the screen output here.
Thanks!
Michael
11-22-2009 07:19 AM
Hi guys,
thanks a lot for your help. Sorry it took me a while to get back to you (Netpro was read-only for a couple of days and I almost didn't find my way back here with the new design ;-))
I found the solution to my problem: was a stupid mistake this time. I completely forgot the webdialer service parameter "Apply Application Dial Rules on SOAP Dial Request" is set to false by default. That's why click-to-call ignored my application dial rule. I set the parameter to true, the dial rule now gets applied to click-to-call requests as well and everything works like a charm!
Thanks again.
Lukas
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide