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Call forward extension ID

robert.tabor
Level 1
Level 1

If a user has extension XXXX and they have all calls forwarded to a cell phone is there a way to have the forwarded calles show up to look that they are getting calls from that extension and not the calling party number?

1 Reply 1

Jonathan Unger
Level 7
Level 7

Hi There,

 

You can try adjusting the Calling Party Selection" setting on the PSTN Gateway/Trunk in CUCM to the value of "First Redirect Number" or "Last Redirect Number". I have not had a chance to test this but I think it could work. After changing the setting in CUCM and saving, you will need to reset the trunk/gateway from CUCM, please be careful as this will drop active calls on that trunk.

 

There is also a thread on the communities site with a similar scenario
https://communities.cisco.com/thread/4770?start=0&tstart=0

 

Please let us know if this helps!

 

- Jon