Call forwarding

[JCharlesW]

Hi there

I have a problem with call forwarding.

Cisco Unity Version 4.0

Here's the scenario:

> Users who have cell phones do not have a voicemail account as their calls are normally forwarded to their cell phone on no answer.

> Users with no cell phones do have voicemail accounts.

Here's the problem:

> If a user with no voicemail forwards all their calls to a user that does have voicemail, and that second user is on a call, the caller receives the "Welcome to Cisco Unity Messaging System" message that is normally played when a user does not have a voicemail account.

> I think the system is trying to find a voicemail account for the first user but is not able to.

What we would like:

> When the second user is on a call, the call is diverted to the second user's voicemail account.

Thanks very much.

Regards

John

[kechambe]

Unity is hard coded to integrate on the first forwarding station. You can use extension remapping to change the forwarding station but this is a server side operation, which would require and administrator of the server to make the change. For that reason I don't think it would be practical.

If you have a situation where the person always forwards to the same phone you could use alternate extension but that still is an administrative task...

Thanks,

Keith

[eschulz]

Alternate extensions can be managed through CPCA. The owner of the destination mailbox should be able to set this up with out any administrator involvement.

-Eric

[JCharlesW]

Hi Eric

What is CPCA? Is it accessible through the Sys Admin utility for Unity?

Thanks

John

[vharsha]

The CPCA (Cisco Personal Communications Assistant) is a web-based tool for end users. Here is more information in the SA guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a00801ba66c.html

[eschulz]

Once CPCA access is configured you can look in the Cisco Unity User's Guide for information on how Cisco Unity Assistant (part of CPCA) is used to manage Alternate Devices (extensions).

Cheers,

Eric

[shirecom]

we have a similar problem but have been told by our cisco support people that you can only have up to 9 alternate extensions. We are looking for up to 20 or more. Does anyone know if this is possible we are running call manager 4.1