10-07-2009 04:50 AM - edited 03-18-2019 11:48 PM
We just set up greetings for all of our offices. Each one is a bit different but what happens is when someone calls in from outside and hears the message they have the option to leave a message in the general mailbox if they hold. So if you hold it replays the same greeting then lets you leave a message. SO it looks like it is using the same greeting for the general greeting and the general mailbox. Would I have to create a new call handler and record a greeting like "general mailbox" and have the main call handler send to that general mailbox call handler or is there some easier way? Confusing I know but I could use some help.
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10-14-2009 04:42 AM
I re look at this with fresh eyes and you are correct, reprompt at the call handler
thank you!!
10-14-2009 04:44 AM
Great! you are very welcome.
10-09-2009 05:35 AM
William,
If you still can't figure it out, it may be time to open a TAC case and just have someone jump onto the system and take a look.
Brad
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