Call Handler to IPCC queue hangs up

[geno5150]

I'm trying to set up a user input setting to allow a caller to press 1 and be transfered to our call center queue. I created a call handler that transfers to the queue extension, but the call is disconnected afte about 10 seconds. Does anybody know what I'm missing here? Thanks.

Unity 4.0.4

[Hin Lee]

If you set up callhandler to "Release to Switch" or blind-transfer, Unity is out of the picture almost immediately.

[geno5150]

I thought of that, but I get the same disconnect whether its release to switch or supervised transfer. Possibly an IPCC issue?

Thanks for the input; any other thoughts are more than welcome.