Call Pickup functionality does not work

[afcollazosr]

Hi everybody, how are you?

I have a problem with the characteristic Call Pickup. Suddenly this functionality stop working. When I try to pickup a call from one phone, I press the softkey "Pickup" but nothing happen, the other phone (where is ringing the call) continue with the call ringing. Any idea? This was working fine and I do not know why stop working.

Thanks a lot.

BR.

Andres Collazos

[Jaime Valencia]

Have you reviewed no one has changed the configuration??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[afcollazosr]

Hi Everybody,

I do not know why but the Call Pickup Group created does not work. I created a new one, I configured the phones and now everything is working fine.

Thanks.

Andres Collazos