Hello
I am having difficulty creating a routing rule for a new 800 number we have that needs to go to a different greeting than our main greeting.
I have created a routing rule for it and in the dialed number field I have entered the DNIS. When I call the number it goes to the default handler and the main greeting, not the one i want. However if I set a rule for the calling number and use an internal extension I do get the handler I want.
Currently both 800 numbers come into the call manager and are translated to the voicemail port 81000. Is this a problem? Is Unity unable to tell the difference between the two 800 numbers and thus defaulting to the default call handler? If so what are my options?
Thanks
Abhijit