Caller ID question

[rposuk001]

I was wondering if there was a way to take an incomming call from the telco that just shows the number as the caller id, and associate that to a name of my choosing. The telco is not passing names into our system, only numbers and we'd like to manually associate those numbers to a name so the name shows on caller id as well. Is there anyway to do this in CM 4.2.3 ?

[Chad Stachowicz]

Well you could catch it with an incoming translation pattern, by using a Gateway CSS that works for you and add a calling Name to it in the translation... I haven't tested this but it sounds feasible ;)

HTH,

Chad