Can't assign users IM & Presence

David Fitzgerald · ‎08-18-2014

I'm playing in the lab prior to rolling out IM & Presence 9.1. Our Current 8.6(2) CUCM does not include IM & Presence, so I'm trying to become familiar with it prior to rollout.

I have CUCM and CUC working, and have updated them to SU2. I have IM & Presence installed and upgraded to latest as well.

Configured SIP trunks, AXL stuff, and it all appears to be ready to roll, with one little exception.

When I go to assign a user to the IM&P publisher, it shows that no users are available.

The user in question is local to CUCM, as opposed to being in my production AD. I'm using a local user as to not mess up anyyhing in my production CUCM environment.

If I look under IM & Presence Admin, User Management --> End User, I can see all of my users, both local and in AD. All users are listed and being UNASIGNED for both Node and Subcluster, so I know that IM & P is talking to CUCM.

However, when I attempt to view the Cluster Topology Details, it lists All Unassigned Users (0).

What am I missing? Both CUCM and IM&P are in same subnet. I set the IM&P Domain Name to match the CUCM domain name, and restarted the various processes. It didn't work prior to that either. All services are running.

Jaime Valencia · ‎08-19-2014

OK, so, what CUCM version you have, and what IM&P version you have??

HTH

java

if this helps, please rate

David Fitzgerald · ‎08-19-2014

Sorry, thought it was obvious from my notes, but:

CUCM: 9.1.2.12900-11 (SU2)

CUC:9.1.2ES46.12900-46 (SU2)

IM&P: 9.1.1.51900-1

After a few iterations was able to get the users to add, so they are enabled in CUCM, and assigned in IMP. AT present I have all my AD users visible and one local user configured. By configured I mean that ID is assigned to a phone/line, as well as assigned in IM&P.

When I attempt to run Jabber for Windows (10.5) I get a message "cannot connect to the server". Thus far, RTMT logs have shown me:

2014-08-19 12:10:46,192 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request URI: /EPASSoap/service/v80
2014-08-19 12:10:46,195 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request for: login, version: v80
2014-08-19 12:10:46,197 INFO  [http-bio-443-exec-65] handlers.LoginHandler - prelogin:queryString=EXECUTE PROCEDURE ucSOAPPreLogin('dfitzgerald','TEST-PS','172.20.17.13','TEST-PS');
2014-08-19 12:10:46,201 INFO  [http-bio-443-exec-65] handlers.LoginHandler - process:Created session info for userid:dfitzgerald| cType:CUPC| client-version: 10.5.0.37889 | force:true | auth-type:USERNAME_PASSWORD
2014-08-19 12:10:46,201 INFO  [http-bio-443-exec-65] handlers.LoginHandler - process:Client requires version check, minVersion is :7.1.0.0
2014-08-19 12:10:46,202 INFO  [http-bio-443-exec-65] handlers.LoginHandler - process:PRELOGIN reasoncode=SUCCESS
2014-08-19 12:10:46,312 INFO  [http-bio-443-exec-65] handlers.LoginHandler - doLogin:IMS login result is success for dfitzgerald| IMS result code:0
2014-08-19 12:10:46,317 INFO  [http-bio-443-exec-65] handlers.LoginHandler - SOAP Login was successful
2014-08-19 12:10:46,318 INFO  [http-bio-443-exec-65] handlers.LoginHandler - doLogin:IMDB check completed & session created for user:dfitzgerald. SessionKey is: 87e78f53-33c7-cfe1-f149-56b8c5b1eb9a
2014-08-19 12:10:46,320 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request URI: /EPASSoap/service/v80
2014-08-19 12:10:46,323 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request for: get-all-config, version: v80
2014-08-19 12:10:46,496 INFO  [http-bio-443-exec-65] handlers.GetUserConfigHandler - get-user-config Query:EXECUTE PROCEDURE ucSOAPGetUserConfig('70f850fc-e53d-1394-3329-d3a79ab46d3c', 8);
2014-08-19 12:10:46,505 INFO  [http-bio-443-exec-65] handlers.GetContactInfoHandler - About to execute query [EXECUTE PROCEDURE getAllContactInfo('70f850fc-e53d-1394-3329-d3a79ab46d3c');]
2014-08-19 12:10:46,517 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request URI: /EPASSoap/service/v100
2014-08-19 12:10:46,518 FATAL [http-bio-443-exec-65] soap.SoapServlet - Invalid version specified in request.
2014-08-19 12:10:46,518 FATAL [http-bio-443-exec-65] soap.SoapServlet - Invalid Version
2014-08-19 12:10:46,520 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request URI: /EPASSoap/service/v80
2014-08-19 12:10:46,523 INFO  [http-bio-443-exec-65] soap.SoapServlet - SOAP request for: get-onetime-password, version: v80
2014-08-19 12:10:46,528 INFO  [http-bio-443-exec-65] imdb.ImdbGeneralAccessorUtil - newPasswordRequired: Time Stamp received=1408384500049 Long value=1408384500049
2014-08-19 12:10:46,530 INFO  [http-bio-443-exec-65] handlers.GetOneTimePasswordHandler - GetOneTimePasswordHandler: successful
2014-08-19 12:10:46,530 INFO  [http-bio-443-exec-65] handlers.GetOneTimePasswordHandler - GetOneTimePasswordHandler: Returning response for get-onetime-password

Still working through all the logs. Not sure how important those "invlalid version" messages are.