cannot connect to phone services server check your network settings jabber 10.5.2 with cucm 8.5

[renji joy]

Hello There,

we have tried to connect the Cisco jabber android client (ver 10.5.2) with call manager 8.5 but getting error (cannot connect to phone services server check your network settings )

​If there is any comparability with jabber 10.5.2 with cucm 8.5 also we have configure any separate phone service forthe Jabber clients.

we are using Samsung s4

Thanks in Advance

[Jaime Valencia]

You need 8.6(x) and above as explained in the RNs

On-Premises Servers for Cisco Jabber for Android

Cisco Jabber for Android supports the following on-premises nodes and servers:

Cisco Unified Communications Manager

• Cisco Unified Communications Manager Release 8.6(1)

• Cisco Unified Communications Manager Release 8.6(2)

• Cisco Unified Communications Manager Release 9.1(1)

• Cisco Unified Communications Manager Release 9.1(2)

• Cisco Unified Communications Manager Release 10.0(1)

• Cisco Unified Communications Manager Release 10.5(1)

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/JABA_BK_CBE2E09B_00_cisco-jabber-for-android-1052.html 

[renji joy]

Thanks for the replay,

Actually we are using UCM 8.5 version,if we need to upgrade ucm 8.6 we required any extra license for upgrading.

Regards & Thanks

[Jaime Valencia]

No, your current licenses will work with 8.6