Cannot Import One Unity Subscriber

[mpaul]

Unity 4.05, Exchange 2000 offbox. I'm trying to re-add a user. When I add the subscriber I get An unrecognized error 0x80010105 has occurred: The server threw an exception. The new subscriber was not successfully addded.

The history of events is like this. We had a 4.0 unity server. This subscriber was part of this Unity box. The subscriber left the company and we deleted the user from Unity and disabled the account. In the intervening time, Unity was upgraded to 4.05 with a new server name. Active Directory did not change. This past week the subscriber has re-joined the company. When we add the previously disabled account we get the above message.

I ran the Directory Access Diagnostics as the Unity AD DIR SVC account against the wayward subscriber. All read/write tests came back with a YES.

I tried to used the Bulk Subscriber Import and received this error: Started on November 20, 2005 at 09:27:10.

(Error)

Sync failed: KVonStriver. Error: 0x80010105

Objects that failed to sync: 1.

Completed on November 20, 2005 at 09:27:12.

I then tried the Global Subscriber Manager and received this error in the SQLSYNC.txt:

Sun Nov 20 09:55:45.649 Entering GCFindDirObject \ConnectorClientBase.cpp (line 301)

Sun Nov 20 09:55:46.290 GC could not find By Rdn (KVonStriver). \ConnectorClientBase.cpp (line 376)

Sun Nov 20 09:55:46.962 Found object in GC by Alias/MailNickname (KVonStriver). \ConnectorClientBase.cpp (line 399)

Sun Nov 20 09:55:47.8 Exiting GCFindDirObject \ConnectorClientBase.cpp (line 439)

Sun Nov 20 09:55:47.55 Found Object in Domain XXXXX.com \ConnectorClientBase.cpp (line 238)

Sun Nov 20 09:55:47.87 Could not find By DirectoryId. 0x80010105 \ConnectorClientBase.cpp (line 258)

Sun Nov 20 09:55:47.133 Could not Find By Rdn (KVonStriver). 0x80010105 \ConnectorClientBase.cpp (line 273)

Sun Nov 20 09:55:47.180 Exiting FindDirObject \ConnectorClientBase.cpp (line 285)

Sun Nov 20 09:55:47.212 No voice name data for object. \DbSync.cpp (line 1877)

Sun Nov 20 09:55:47.258 Entering CreateDirObject \ConnectorClientBase.cpp (line 454)

Sun Nov 20 09:55:47.305 Monitor Create Failed 0x80010105 \ConnectorClientBase.cpp (line 466)

Sun Nov 20 09:55:47.352 Exiting CreateDirObject \ConnectorClientBase.cpp (line 473)

Sun Nov 20 09:55:47.399 Unable to create Mailuser KVonStriver in store 0x80010105 \DbSync.cpp (line 886)

Sun Nov 20 09:55:47.430 Exiting SyncSubscribers, returning 0x80010105 \DbSync.cpp (line 950)

Sun Nov 20 09:55:47.477 Failed to synchronize Subscribers 0x80010105 \DbSync.cpp (line 347)

I reran the permissions wizard to verify those are correct. I went to the User in AD and made sure the security rights had Inherit Permissions and I gave the UnityDirSVC Full Control to the account.

I compared with other known working accounts, permissions and such and they are identical.

The name of the unity server prior to the upgrade was cwc-unity. The new name is cwc-unity1. Could there be something in Active directory properties that references this? Something to edit on the account using ADSI Edit?

I can successfully send and receive emails to this mailbox using Outlook.

[Hin Lee · Accepted solution]

Try restarting the AvDSAD service on Unity. Make sure UnityDirSVC account is used to start the AvDsAd and AvDsGlobalCatalog services.

[mpaul]

Thanks for the reply. Here are the steps I did to solve the problem.

I had the account deleted in Active Directory. I had the mailbox backed up to a .pst and then deleted.

We then waited for replication. About 10 minutes or so.

We recreated the account and tried to import again. It still blew the same error and then I tried your suggestion to stop and restart those two services. Which for anybody else reading this, did NOT stop Unity. I was a little nervous stopping it but went for it.

I then was able to add the subscriber. When the services restarted.

Thanks.

[adignan]

I am on Unity 4.0(5) and this same issue happened to me and restarting AvDSAD solved it. What would cause this so I can make sure it doesn't happen again.