Cisco Agent Desktop- ver 6.6.1.54

[kalbasha0]

We are running UCCX ver 7.0.1 SR5 & agent ver 6.6.1.54

Agent is able to login the system however agent is receiving call in either Ready & not ready state .

any idea you may provide , it will be greatly appriciated

Thx

[shalushar]

Hi Kyle,

Please refer the below links which may help you in finding the solution of your problem. Could you please let me know the exact error you are getting ?

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a0080223b87.shtml

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a0080208850.shtml

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml

Hope this helps.

Tx,

Shalu