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cisco attendant console 11 issue

abd88elhak
Level 1
Level 1

Hi

i had cisco attendant console advanced 10.5 (with demo license) integrated with CUCM 10.5 

i get license from cisco but for version 11 so i upgraded CUACAC with conserving  database configuration

the problem is when operator transfer a call to an extension number and it  then comes back to console placed  on hold calls (because the call is not answered ) the operator can't retrieve the calls it get as message :

unable to retrieve call the following error was return: this is an invalid destination 

all cti port are registered on cucm

 

best regards 

 

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