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Cisco CallManager 7.1.5 TSP for Salesforce

mriat
Level 1
Level 1

‎11-19-2010 07:39 AM - edited ‎03-19-2019 01:56 AM

We upgraded from Cisco CallManager 3.x which we had integrated with Salesforce using the Cisco TSP and the Cisco SalesForce Adpater. After upgrading to Cisco CallManager 7.1.5 the TSP does not seem to pull up the lines to choose in the Salesforce.com adapter "configure" screen.

I then tried upgrading the TSP to Cisco Unity-CM TSP 7.0.4b and after configuring the test runs successfully but I still don't see any lines in the Salesforce.com adapter "configure" screen.

Any help would be appreciated.

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Craig Cooper
Cisco Employee
Cisco Employee

‎11-19-2010 06:35 PM

The Unity-CM TSP's are specifically for Cisco Unity.   You might want to try the TSP provided with that version of CUCM, which may be found in Cisco Unified CM Administration, under Application -> Plugins (Cisco Telephony Service Provider).

Kind regards,

Craig

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