Cisco supervisor desktop Fail. UCCX 7.0

[carloszzz27]

Hello guys,

I have a customer with UCCX 7.0 .

When users excute CSD the application cannot start and close automatically from any pc.

Im new in UCCX world , any ideas about this issue?

I attach the screenshoot of error.

thanks

[Marcus.McCutchen]

Do the agents launch ok?  Could it be possible that your PC's do not have access to the UCCX subnet?

[carloszzz27]

Yes ,

They have access to UCCX subnet.

thanks

[Marcus.McCutchen]

Were the supervisor desktops installed after an agent desktop was installed?  To succesfully install a supervisor agent you have to first uninstall any desktop agent that may already be installed on the workstation.