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Cisco supervisor desktop Fail. UCCX 7.0

carloszzz27
Level 1
Level 1

Hello guys,

I have a customer with UCCX 7.0 .

When users excute CSD the application cannot start and close automatically from any pc.

Im new in UCCX world , any ideas about this issue?

I attach the screenshoot of error.

thanks

3 Replies 3

Do the agents launch ok?  Could it be possible that your PC's do not have access to the UCCX subnet?

Yes ,

They have access to UCCX subnet.

thanks

Were the supervisor desktops installed after an agent desktop was installed?  To succesfully install a supervisor agent you have to first uninstall any desktop agent that may already be installed on the workstation.