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Cisco Unity 7.x Directory Handler

p.holley
Level 1
Level 1

Hi,

I have installed a new Unity 7.x UM server and when I search for any user on the Unity server, I get the no matching names error. I can dial a user by extension from Unity.

Never ecountered this before, any ideas?

1 Accepted Solution

Accepted Solutions

Brad Magnani
Cisco Employee
Cisco Employee

Hi,

A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice.  Confirm that they've got a recorded voice first.

Hope that helps,

Brad

View solution in original post

3 Replies 3

Brad Magnani
Cisco Employee
Cisco Employee

Hi,

A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice.  Confirm that they've got a recorded voice first.

Hope that helps,

Brad

This is most likely what is happening and I now recall that from previous installs. Bit rusty :-) I will check and see

Cheers

yep, that was it. Thanks