Sorry if i put this in the wrong location.
I have run into a problem and need a little help.
the company i work for updated our call manager and unity last december to Cisco Unity Connection version: xx.x.x.xxxxx-x, this week we changed our ISP to a different company (all new external IP address). Here is the problem.
With the internet connect set to the new service provider unity is not sending voicemails to email. We are using office 365 for hosted exchange and unity is setup to send through a smtp relay server. The relay server is working correctly and i have tested sending scans to my email account with out any problems, also if the unity user does not have a UM service setup voicemail will go to email but if you delete the email it does not remove from your phone.
I have check office 365 and unity for any links to the old external IP address and do not find any, i have also setup a connector from office 365 to the relay server and emails are not going through. I have also check my firewall to ensure i do not have any policies that would be causing this.
If any one has any ideas please let me know.
thank you
Shane
