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Cisco Unity Error Message Finder

karimiah.gray
Level 1
Level 1

My customer's UNITY server went sour this morning without cause. VM was not accessible and they could not use status monitor. They reset IIS and it got hung. I noticed this error before the said incident took place. Could you help me interpret this?

EVT_AVRDBSVRMSG_CONNECT_FAILED

ID: 21000

Source: CiscoUnity_AvRdbSvr

Message: Failed connecting to underlying database using: %1Failed connecting to underlying database using: %1

1 Reply 1

Hin Lee
Cisco Employee
Cisco Employee

possibly unity services could not connect to sql/msde.