ciscounitytools

[don.click1]

Is anyone still supporting the ciscounitytools pages and tools? I have been using these for a while, but I think they may need some security updates. When using the Call Handler data dump tool, all the WAV file downloads failed because of an SSL/TLS issue. Does anyone know a workaround for this? 

[Brad Magnani]

Some of the tools are quite outdated and if they're listed as not TAC Supported, they likely won't be getting much attention unless something specific is brought up.  Since Call Handler Data Dump isn't TAC supported, you wouldn't be able to open a TAC case on it, but you could share which specific CUC build version you're running and enable Debug level logging in CHDD and reproduce the error and share the full logs here.  A packet capture could also help determine what's happening with the SSL/TLS portion that you're mentioning.

[don.click1]

Thanks for the quick response.   I attached the log file - ill try to get a pcap. 

[Brad Magnani]

Based on the log (which doesn't include a terrible amount of details), it looks like a TLS connectivity issue between your machine and CUC.  Double check firewalls/antivirus, etc.  Packet capture would be your next course of action to see what happens during the TLS handshake.  

Here's what my working CHDD export from the lab log looks like vs. yours.

Mine:
[Thread 007], [25/05/20 12:31:20], [DEBUG] entering DownloadWavFile on ConnectionWAVFiles
[Thread 007], [25/05/20 12:31:20], [debug] DownloadWavFile no web proxy login name provided
[Thread 007], [25/05/20 12:31:21], [debug] FillDataTableBlocking server=[uc14] param pQueryString=SELECT StreamFile FROM vw_GreetingStreamFile WHERE CallHandlerObjectID=? AND GreetingType=?
[Thread 007], [25/05/20 12:31:21], ** Command Monitor lock=1 **
[Thread 007], [25/05/20 12:31:22], ** Command Monitor lock=0 **

Yours:

[Thread 008], [25/05/20 12:48:16], [DEBUG] entering DownloadWavFile on ConnectionWAVFiles
[Thread 008], [25/05/20 12:48:16], [debug] DownloadWavFile no web proxy login name provided
[Thread 008], [25/05/20 12:48:16], (error) in DownloadWAVFile on ConnectionWAVFiles:The request was aborted: Could not create SSL/TLS secure channel.
[Thread 008], [25/05/20 12:48:16], (error) downloading greeting file in GetValue_Greetings_WAV on Page4_Execute
[Thread 008], [25/05/20 12:48:16], [debug] FillDataTableBlocking server=[cuc1.co.denton.tx.us] param pQueryString=SELECT StreamFile FROM vw_GreetingStreamFile WHERE CallHandlerObjectID=? AND GreetingType=?
[Thread 008], [25/05/20 12:48:16], ** Command Monitor lock=1 **
[Thread 008], [25/05/20 12:48:16], ** Command Monitor lock=0 **

Side note, COBRAS export tool uses the same logic, so if you perform a COBRAS export and you see the same issue with the inability to download .wav files, you know it's something more systemic not necessarily related to the CHDD tool itself.  COBRAS is also TAC supported, so if you need to open a case if you can't find the smoking gun in the packet capture, you can, which may lead you to the solution for CHDD as well.