All the phone numbers in my MS Outlook contacts are stored in E.164 format with a "+" at the beginning of the number. We have pushed our users to use this format as it makes calling from a Blackberry very simple regardless of where you are travelling to.
Cisco Click to Call has problems with this however (or maybe i haven't setup the dial rules correctly). I have tried the following settings (I am in the US):
"9" for outside line
"011" for international
If I then try to call +1 (212) 555-1212 click to call with try to dial 901112125551212, which obviously fails.
"9" for outside line
"-" for international
Click to call pops up a dialog box saying "+1 (212) 555-1212 cannot be converted to a valid phone number".
Is there a way to get this to work? I am running C2C 7.0.13.0 and Call Manager 5.1.3.4000-4.