Critical Error: The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

[Leslie.Shishimayi]

I am experiencing issues installing Call Manager 11.5 on a DELL Prologic 1950 Server running vSphere VMware 6.0. Server specifications are as follows:

CPU : 64 Bit , 2.0 GHz, 1333 MHz (Intel (R) CPU E5335@2.5Hz)

Memory: 24GB / Speed 667MHz

Disk: 1 TB

I am using the OVA (cucm_11.5_vmv8_v1.0.ova) and a bootable CUCM Software (UCSInstall_UCOS_UNRST_11.5.1.11900-26.sgn) which I have recently downloaded and I keep getting the message below:

Critical Error:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"/user/local/cm/script/cm-dbl-install install PostInstall 11.5.1.10000-6 11.5.1.10000-6/usr/local/cm/usr/local/cm//common/log/install/capture.txt" failed(1)

Can someone please help. I have tried all different VM configs (i.e. 1000,2500,7500 and 10000 user) to no avail. I have also tried downloading new software and reinstalled VMware 6.0.

[Jaime Valencia]

Doesn't seem that CPU is supported

http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Processors_.2F_CPUs

[Leslie.Shishimayi]

It has worked before. It just that I had problems with the CUCM I initially installed and I had to delete it and reinstall a new one