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CUCILYNC copy&paste from Communicator2007/office2010 convert name in numeric nbr instead taking GAL info

robertvandoren
Level 1
Level 1

‎02-13-2013 02:03 AM

Within Communicator2007 I can use the Cucilync plug-in to place a call with my Cisco IP phone v8.6 - he used the GAL to find number to dial. That's working perfectly.

When doing a drag and drop from name in the Communicator list, the Cisco IP softphone is converting the name of the person as numeric number instead of using the GAL that provide the correct number. Obviously that doesn't work...

Same when typing a name in MS Word 2010, as example, and clicking on the Cucilync plugin in the Office toolbar - it convert the name in numeric nbr instead of using the GAL to pick up the phone number. Obviously it doesn't work.


Any idea how to do that ?

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keglass
Level 7
Level 7

‎02-13-2013 09:58 AM

Robert,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

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robertvandoren
Level 1
Level 1
In response to keglass

‎02-13-2013 11:13 PM

Thanks Kelli, I will contact the expert.

Bye for now

Brgds

Robert

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