Cucimoc CSF cache troubleshoot

[mlvfender]

Hello to everybodoy.

I have detected that when I modify some data of our contacts in Active Directory like Full Name, Login Name or mail address, the CSF cache of CUCIMOC doesn't refresh properly. CUCIMOC detects duplicate contacts and show a window to select what is the correct user.

Is there anyway to delete or refresh the CUCIMOC cache? I tried to reset conversation panel service and reboot the computer but the duplicate contact (old and new) still exists.

My CUCIMOC version is  7.1(1281.8320) and my version of CSF is 7.1(5)-1.10.0.

Thanks in advance for your help.

Best Regards.

[richard-ferguson]

Sure you can.

Sign out of, then exit MOC.

Use Windows Task Manager > Processes tab to locate cucimoc.exe. Right-Click on it and choose 'End Process Tree'. This kills cucsf.exe as well.

Use Windows Explorer to navigate to the User's Profile. Assuming Windows XP, find C:\Documents and Settings\[User]\Local Settings\Application Data\Cisco\Unified Communications\Client Services Framework\Communications History folder and delete ConversationHistory.xml

You may want to delete MOC's GalContacts.* from C:\Documents and Settings\[User]\Local Settings\Application Data\Microsoft\Communicator\sip_[sipuri] folder while MOC is stopped. Be aware though that GalContacts.db and .idx only get regenerated on a PC at a randon period up to 60 minutes are sign-in. MOC may not be entirely happy until you can see the GalContacts files back in that folder.

Restart MOC

Start the CUCiMOC Conversation Pane manually from the MOC menu

Smile.