CUCM and CUC Voicemail "Your call cannot be be completed as dialed"

[Paladin_Cisco]

I am using CUCM 11.5 and CUC 11.5. When I call my voicemail pilot it states that the call can't be completed as dialed. I have been searching the forums and haven't found a solution to this issue yet.

I am new to Cisco collaboration and have experience setting up Avaya Telecom systems so that's how I got roped into doing this. With that said I may not know the deep intricacies of the Cisco world. Keep that in mind.

I have been following a YouTube setup guide by Kevin Wallace Training (Unity https://www.youtube.com/watch?v=S39xNqYdEck and CM https://www.youtube.com/watch?v=RLUqF-b9-Pw&t=2665s)

I have followed his guide almost step by step and have used Cisco's set up guide also.

Please ask me any questions that could help you solve my issues. 

Paladin

[Paladin_Cisco]

Some more information for you all! It seems like the forwarding to the Voicmail...pilot? or maybe the connection to Unity isn't properly forwarding.

Paladin

[Paladin_Cisco · Accepted solution]

After rebuilding my SIP trunk using this youtube video (https://www.youtube.com/watch?v=uR9iaGqZFyQ) I was able to access Unity Connection. I did have to delete my route pattern and list before creating my route group again.

Paladin