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CUE 8.5.1 Scripting Issue

Kevin Parsons

Can someone help me figure out why the attached script doesn't seem to want to work completely?

Background Info:

This CUE is on a SM-SRE-900-K9 on a 3945 router running CME 9.1.   PSTN connectivity is 4 bundled PRI T-1's.  Carrier is outpulsing 4 digits.  Customer wants the following call flow:

Business Hours:

Main number (4600) call comes, call is forwarded to 6600 (CUE/AA pilot) and gets immediately diverted to a reception hunt group (5621 pilot).  If no answer, call goes to 5600 which is also forwarded to 6600 where the CUE/AA presents options  to the caller.  If caller makes no choice, call times out and goes to 6620 (GDM).

After Hours: 

Main number (4600) call comes in, call is forwarded to 6600 (CUE/AA pilot) and gets immediately diverted to 6600 (GDM).

After Hours works fine.  The first part of Business Hours works, except when it comes to handing the call to 5600.  Caller used to hear a message about having system problems, now the call simply goes silent and effectively hangs up even though the caller still sees an active call.

Pertinent components of CME config:

ephone-dn  500

number 4600

name BSC Main Line

call-forward all 6600



ephone-dn  501

number 5600

name BSC Options Menu

call-forward all 6600



voice hunt-group 2 parallel

final 5600

list 2620,3620

timeout 12

statistics collect

pilot 5621



dial-peer voice 6600 voip

destination-pattern 6600


session protocol sipv2

session target ipv4:

incoming called-number .T

dtmf-relay sip-notify

codec g711ulaw

no vad



Could this be something as silly and simple as not being able to direct a call to a script more than once?   Any help to get this working would be appreciated.

2 Replies 2

Rising star
Rising star


I'm sorry you are having problems with your CUE scripting. I recommend you post this and future technical support questions to the Cisco Support Community ( because we do not provide technical assistance here. You will find a wealth of information under "CUE scripting" in the support forum. Another option is to open a ticket with the Cisco Technical Assistance Center ( to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

This was posted into the support forums. TAC won't support CUE

editing. The link you provided took me back to the support forums where

I originally posted.

Apparently Cisco is not in a position or refuses to support tools that

are available from CCO, so I'll just have to figure things out on my own.


/Kevin Parsons/

/Unified Networking Engineer/

/Customer Service / Engineering Support 855-644-9121/


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