cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4845
Views
5
Helpful
16
Replies

CUPC 8 and Unity Connection VoiceMail

Chris Tolley
Level 3
Level 3

THe CUPC 7 client would give you the option to see and listen to voicemail. I do not see that option in the CUPC 8 client. Has that been removed?

16 Replies 16

Although I didn't test this solution, if you are running into this issue with voicemail showing disconnected in CUPC and are using HTTPS, port 443, and are connecting to the Unity connection servers by IP address it seems to be caused by the servers self signed certificates. I believe an alternate solution would be to regenerate Unity Connection's Tomcat certificates with an alternate name matching each Unity Connection server's IP address.

From the CLI:

Enter: show web-security

Make note of the following line:

Subject: C=CA, ST=STATE, L=LOCALE, O=ORGANIZATION, OU=ORGANIZATIONALUNIT, CN=COMMONNAME

Use values from above in the set web-security command. Use quotes around items with spaces, ie: replace ORGANIZATION with "My Company" and replace SERVERIP with the IP address of the host you are entering the commands on.

Enter: set web-security ORGANIZATIONALUNIT ORGANIZATION LOCALE STATE CA SERVERIP

Select yes to regenerate the Tomcat certificate

Restart the tomcat service.

Enter: utils service restart Cisco Tomcat

Hello,

I'm using CUPC 8.6.

Use the Name instead of the IP address. i.e  CUP-servername.

I've tested with the IP address, and it always fails with CUPC.

But in Jabber 9, it works.

Hope this help.

Antra