It's under User Management > Queue Configuration. There will be a DDI field right after the Name field.
Creating Queues
To create a queue:
Step 1 Choose User Configuration > Queue Management.
The Queue Management page is displayed.
Step 2 Click Add New.
Step 3 Enter the General properties:
• Name (for Cisco Unified Attendant Admin Business Edition)—the name of the queue.
• Team (for Cisco Unified Attendant Admin Department Edition)—the name of the Team.
• DDI—the number dialled internally to reach the queue session. External calls must be routed to this
DN to reach the queue.
• Priority (not for Cisco Unified Attendant Admin Department Edition)—the priority of the queue
when calls are being routed. This is used to manage the order in which calls in different queues are
handled. A queue with a high priority has its calls processed before those in queues with a lower
priority.
• Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call
from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive
calls in a specific order (determined by the order in which they log in), and after the last receives a
call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.
Step 4 Click Save.
Step 5 You can now configure the Emergency, Overflow and Night Service properties, as described in
Configuring Queues, below.
