I have a customer attempting to change the voicemail PIN of a user through the CUPI API. They noticed that this fails if the mailbox has been given a Role such as User or System Administrator. The error returned is: <?xml version="1.0" encoding="UTF-...

I have a customer who is leveraging the Finesse API in their .NET application instead of the default Finesse OpenSocial web UI. They want to display Live Data that would normally be shown within OpenSocial gadgets of Finesse as well as show the Email...

OverviewThe Cisco Unified Department/Business Attendant Consoles (CUDAC or CUBAC) are not able to integrate with Cisco Unified Presence (CUP) as they should due to a software defect in the database. This is being tracked under Cisco defect CSCuc46791...

Cisco introduced Message Transcription as an optional subscription service starting in Unity Connection 8.0(1). Cisco SpeechView converts voice messages to text and delivers the text version of the voice message to your email inbox, allowing you to r...

There is a poorly utilized public-facing Cisco Document Wiki. I believe that CSC would be a more useful, widely adopted, and better fit for the documentation content that exists in the DocWiki.CSC is already targeted at users seeking configuration an...