directory handler transfer

[markanthony]

I've created a call handler that has a simple recording telling the caller to press 0 for reception (which works), press * to login to your voicemail box (works) and press 4 to get a company directory and phone them that way.

I set it up so when you press 4 it takes them to my directory handler. They can then use the keypad to spell out a user in the directory and select them. However, instead of ringing their extension, it send them to their voicemail. How can I make a directory handler ring the extension as opposed to sending to their voicemail?

Or any other options how to setup the above.

Thx

[kechambe]

The directory handler does what we call an 'attempt transfer' to the subscriber. With an attempt transfer Unity will look at the Call Transfer settings for the subscriber to determine whether or transfer or not. If the subscriber is set for 'No (send directly to subscriber's phone)' then it will go directly to the greeting. So you will want to chat that setting on all of your subscribers. Bulk Edit can help you do it in bulk.

Thanks,

Keith