Forward hunt pilot to call handlers and back

[nguyenminhtuan]

Hi Everyone,

I have a working hunt pilot forward like this:

-Calls to hunt pilot no answer: forward to system call handlers

-Calls to hunt pilot busy: forward to system call handlers

The system call handlers greeting is to announce the users that all agents are busy. Please stay on the line or call back.

Now I want to route the call back to hunt pilot after the user hears system call handlers greeting. 

What would be the setup for this?

Thanks,

Louis

[Jaime Valencia]

Set another call handler to route back to CUCM, and send the after greeting action to send it to that new call handler.

[nguyenminhtuan]

Hi Jaime,

I tried to find which action to route back to cucm extension but not yet able to do it. Do you have a link to cisco doc or screenshot? (I'm pretty novice to unity connection)

Thanks,

Louis

[Jaime Valencia]

https://youtu.be/mAOpv3vlKpw

[nguyenminhtuan]

Thank you for the video link.

I still have the issue that the call handler can't transfer call to CUCM. It seems that it takes greetings setting instead of transfer rules.

Any idea?