How to activate the Dial key for call back notification

[Hariharan Padmanabhan]

Hi All,

How to activate the Dial key for call back notification in CCM Ver 8.X

Thanks in advance !!!!

[William Bell]

Have you looked at the Features and Services Guide. Here is the link to the section on creating the softkey template for the CallBack softkey.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fscallbk.html#wp1026308

HTH.

Regards,
Bill

[Hariharan Padmanabhan]

Dear William Bill,

Thanks for your reply,

Ya, I have already configured the softkey template for Call back feature and tested the same.

I am getting the call back notification if user is busy, but "Dial" softkey is not working wherein cancel and exit softkeys are working properly in call back notification ( i mean call back return message).

Kindly help me here and thanks in advance.