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Hunt pilot calls dropped when answered, only when queueing is configured

NOC Team
Level 1
Level 1

Dear Community,

I currently have some Hunt pilots configured that are working perfectly fine.

I recently re-configured some of them to add the queueing feature in order to play a custom announcement before routing to Hunt Members.

It is working for most cases (external calls, Jabber calls, IP Communicator calls), but some internal calls from IP Phones 7841 get disconnected. They do hear the announcement, they also hear the ringing tone after the announcement but as soon as a Hunt member try to answer the call it get dropped right away. If I disable the queueing it is working just fine.

I did a test with a Hunt pilot with only one member, and here is the Call Flow :

image.png

Any clue what can cause this issue or where to look at ?

 

Tx in advance for your help

 

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