Interactive Voice Response

[Luciane de Medeiros Batista]

All,

What products do I need to have the IVR service on my network? Is it necessary to have the Contact Center?

Thanks a lot,

Luciane de Medeiros

[Jaime Valencia]

That completely depends on exactly what capabilities you're looking for, you need to elaborate on what need.

HTH

java

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[Luciane de Medeiros Batista]

Hello, Java.

Thanks for the feedback.

I already have the following system:

- Communications Manager for up to 1000 users;

- Unity Connection for up to 1000 users;

- Cisco 2921 Gateway with up to 30 E1 channels, license UC and PVDM.

I will add "Audible Response Unit" (URA here in Brazil) for approximately 400 users in 7 sites, which I believe can be answered by IVR.

I will order:

(01) IVR-80-NEW-BUNDLE
(01) IVR-80-NEW-SS-LIC
(10) IVR-80-PORT1
(01) MCS-7816-I4-CCX1

The question is about the need to have or not to have the Contact Center for IVR. Is it mandatory?

Thank you!

[Jaime Valencia]

There's no way to answer your question without knowing exactly what capabilities you're expecting from the IVR.

CUC *might* be enough but that depends on what you need.

HTH

java

If this helps, please rate

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[Luciane de Medeiros Batista]

Hi, Java.

Okay. Thank you!

Luciane

[Luciane de Medeiros Batista]

Hi, Java.

Look: (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx80gsipivr.pdf)

"All Unified CCX product packages are mutually exclusive. This means that only one of them can be installed at any point in time on a Unified CCX server."

This is all!

Thanks for all,
Luciane de Medeiros