cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
708
Views
0
Helpful
5
Replies

Interactive Voice Response

All,

What products do I need to have the IVR service on my network? Is it necessary to have the Contact Center?

Thanks a lot,

Luciane de Medeiros

5 Replies 5

Jaime Valencia
Cisco Employee
Cisco Employee

That completely depends on exactly what capabilities you're looking for, you need to elaborate on what need.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hello, Java.

Thanks for the feedback.

I already have the following system:

- Communications Manager for up to 1000 users;

- Unity Connection for up to 1000 users;

- Cisco 2921 Gateway with up to 30 E1 channels, license UC and PVDM.

I will add "Audible Response Unit" (URA here in Brazil) for approximately 400 users in 7 sites, which I believe can be answered by IVR.

I will order:

(01) IVR-80-NEW-BUNDLE
(01) IVR-80-NEW-SS-LIC
(10) IVR-80-PORT1
(01) MCS-7816-I4-CCX1


The question is about the need to have or not to have the Contact Center for IVR. Is it mandatory?


Thank you!

There's no way to answer your question without knowing exactly what capabilities you're expecting from the IVR.

CUC *might* be enough but that depends on what you need.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hi, Java.

Okay. Thank you!

Luciane

Hi, Java.

Look: (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx80gsipivr.pdf)

"All Unified CCX product packages are mutually exclusive. This means that only one of them can be installed at any point in time on a Unified CCX server."

This is all!

Thanks for all,
Luciane de Medeiros