IP Communicator not releasing audio - Windows 7

[jeffbasham]

I'm new to IP Communicator - using it with a Plantronics Voyager Pro headset, and Plantronics BT300 Bluetooth adapter.

Plantronics Spokes software is installed, but "Maintain Headset to PC Link" is off.

I'm trying to use Windows 7's feature in the Sounds Control Panel --> Communications Tab, to "Reduce All Other Sounds by 80%" when Windows detects Communication Activity.

When CIPC loads, Windows reduces the volume, even if there is no call active.  If I exit CIPC, the audio level is returned to pre-cisco load levels.

While CIPC is still running, If I manually reset the volume in the Volume Mixer to pre-cisco load level, and start a call in CIPC, the audio level is reduced again.  At the end of the call, I see the volume level in the volume mixer return to pre-call level for less than a second, and then reduce down again.  Sometimes this happens twice, where the audio level visually returns to pre-call level, then reduces down, returns to pre-call level, and then reduces down and stays there.  Exiting CIPC releases the audio to come back to pre-cisco load level.

I've tried multiple audio playback sources - namely a web (flash) audio player, and Spotify Preimum. Both exhibit the exact same issue.  This leads me to believe that it's a CIPC issue.

A co-worker has the same setup, same headset, same settings in Spokes, and in CIPC, and the auto reduce sounds feature works for him as one would expect it to - only when he has an active call in CIPC. He has different hardware.  Both computers are Dell, mine is a Optiplex 390 (the one that does not work), and his is an Optiplex 760. 

I checked my audio drivers and installed the newest driver from Dell for the Conexant HD Audio (on board).

One last test was to close CIPC, and install Skype.  The audio playing (flash web app) continued at full volume while Skype was open, reduced when I made a call, and then restored to pre-call level when the call ended.  I am pretty sure this test concludes that the problem is with CIPC.

Does anyone have any suggestions? Is this a known issue?

Thanks!

Jeff

[bob.ntuaremba]

I had the same issue and . I was able to fix the issue. I went into the registries (by running regedit) and found and deleted the Cisco IP Communicator folder. Then, I ran the Audio Tuning again with the Plantronics headset plugged in to the computer. When completed, I was able to place and receive calls without any issues.

[mike.oswald]

I notice the same problem, however deleting the registry didn't help.

I realize this post is quite old.  Is there any new info??  Sometimes it releases the audio to my headset, sometimes it takes some time for it to do so and sometimes it does not and requires a quit and re-open.

[Eric2xU]

Same here, super disappointed in the lack of interest in the modernization of Cisco tools for end user. It would be fairly simple to fix this.