Is the Client-Matter Codes (CMC) option available in the UC520 CCA?

[lerichner]

All the information for Client-Matter Codes and the  Bulk Administration Tool (BAT)  I have seen relates to CallManager.

Any information is appreciated.

Thanks

[Jaime Valencia]

Unfortunately those are CUCM concepts, not CME concepts.

The most similar you can get to CMC is a FAC script which is not TAC supported and needs to be CLI configured.

Call Handling - Cisco Unified Communications 500 Series - Cisco Smart Business Communication Systems

https://communities.cisco.com/docs/DOC-1400;jsessionid=E5DC5DD8503D5F829C71F08FFF02C2B8

I'd suggest you to bookmark the page as it has a lot of resources