Issue with Presence 7.0

[rgissel]

Hello Community,

i have an issue with Unified Presence 7.0 and Communications Manger 6.1:

Everything is configured and also system troubleshooter says that everyting is okay (exept that voicemail and conferencing have no configured profiles and that not every profiles has users assigned).

But there is a profile with users assigned.

When i trie to log on to personal communicator with my testuser it says that i should check username and password. We have AD integration in communications manager and the password is working for windows and also for communications manager user website. THe user is listed in presence too and i have assigned him to a CTI Gateway profile.

So username/password are correct for sure. What other can be the issue? What shall i check?

Thank you!

Regards

Raphael

[rgissel]

I have resolved this issue now:

i have rebooted the complete server and after that i was able to log in.

but now i have another question (sorry, i`m new on CUCM and presence, worked only with express before, and the documentation isn`t very good):

What do i need to activte instant messaging? The checkbox "activate instant messaging" under presence --> setting is checked

Personal Communicator says that the instant messaging feature is not available.

[rgissel]

Resolvement: Wait one night and try it again in the next morning...It works fine now.