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IVR Unity Call Back??

malone001
Beginner
Beginner

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible and how?

Thanks

1 Reply 1

David Hailey
Advisor
Advisor

Where does Unity fit into IVR, scripted call backs, and etc?  Is this a CUE deployment?  What type of setup do you have going?

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