I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible and how?
Where does Unity fit into IVR, scripted call backs, and etc? Is this a CUE deployment? What type of setup do you have going?
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