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Kit Plus can not register on cucm 10.5.2.14074-1 with device pack 10.5.2.21167-2

Tianjun Zhou
Level 1
Level 1

We have a cucm cluster, version 10.5.2.14074-1 and I install device pack cmterm-devicepack10.5.2.21167-2.cop.sgn on the cucm,

then i try to register Kit Plus,it show "Failed: 404 Not Found / Unable to find device/user in database" on kit plus,

the device type on cucm is Cisco Webex Room Kit Plus;

 

Before device pack 10.5.2.21167-2,we install device pack 17139-1,the device type on cucm is spark room kit plus, and the kit plus can register on cucm.

 

anyone know the reason?

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