License Issue After CUCM/CUC/PLM Servers Migration

[pedro.alexandre]

Hello !  Hopefully someone can point me in the right direction. 

I've migrated my CUCM/CUC/PLM 10.5 from a UCS to another server because we had physical problems with this UCS.

After the Physical/VMware migration, the servers are in the Demo License mode.

I still have the licence Fulfillment file listed in my PLM:

But in the License Usage field, there is no licence available:

What shoud I do ?

Shoud I have to create a Rehost License Request ? 

Thank you in advance !

[Jaime Valencia · Accepted solution]

If the MAC address for the PLM server was not hard-coded, that is expected, you'll need to re-host the licenses with assistance from licensing team.

[pedro.alexandre]

Thank you for the reply, Jaime !!

I could not find a documentation explaining about the MAC license bond.

Do you know if there is any ?

[Aeby Vinod]

Check out the License Rehost section from the below doc. Licenses are fulfilled for a specific PLM.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU2/userguide/cplm_b_user-guide-1151su2/cplm_b_user-guide-1151su2_chapter_0101.html#CUCM_TK_L403A667_00

Please rate if you find this helpful.

Regards,
Aeby

[pedro.alexandre]

Hi Aeby !

I saw this document before.  I was curious to see the Cisco explaining about the MAC bond. 

That's why I asked for some document. 

I'll do the rehost solicitation. 

Thank you for your help. 

[Jaime Valencia]

PLM install guide has the static MAC note.

[Jaime Valencia]

Related to some other thread, but I found this bug which explains the PLM and MAC address relationship

PLM should warn if license request attempted with dynamic MAC address

CSCul66335

[pedro.alexandre]

Great catch, Jaime.
I've opened a case with Cisco to rehost the licence.
Thank you !

[chrisbuchner]

Hi Pedro,

Sorry to jump into your thread like this but I have the exact same issue it seems. We had a crash and had to uninstall esxi and readd the vm's all is working fine and I too can see my licenses.

How did you log your request with cisco to rehost or resend the licences to the new product instances?

Did you just email licensing@cisco.com?

Thanks for the assistance,

Regards,