10-12-2009 06:42 AM - edited 03-18-2019 11:49 PM
Hello Team , I am able to create Live Record on CUCM with CUC , but it only works when user initiated conference to specific number.
Is there a way to create softkey/button [LiveRec] like we have in CUCME ?
10-12-2009 06:15 PM
1. Live record is supported only when Cisco Unity is integrated with a
Cisco Call Manager phone system
2. Live Record Does Not Work When Subscribers Have Full Mailboxes- When
a subscriber who has a full mailbox records a call, the feature seems to
work normally, but the recorded conversation is not stored as a message in
the subscriber mailbox.
3. Live record can only be initiated from an extension associated with
a subscriber.
To initiate a live-record session, users conference to an extension configured as call-forward-all on Cisco Unified Communications Manager or Cisco Unified CME and is setup to forward all incoming calls to the voice mail pilot number.
10-12-2009 06:21 PM
Thanks for repeating documentation , but my question was : "Is it possible to move this function to button ?"
It's not convenient for user to press [Conference] than dial number , especially if user migrated from CUCME , where they can do that with one click to [LiveRec].
10-12-2009 06:32 PM
I checked this at my end,
There is not one touch button conference button
feature available to start live record nor you can program one the key.
So far, I know this procedure,
conf t
telelphony-service
no live-record 405
live-record 401 <<< to match live-record pilot-number configured on
CUE
no create cnf
create cnf
exit
ephone-dn 20
number 401
call-forward all 404
*To use Live Record: *
1. Initiate a conference to the Cisco Unity Express live-record pilot
number. Press the conference softkey button. The current conversation is
paused (Live Record can only be initiated by the CUE subscriber, since
the recording will be sent to the subscriber mailbox as a new VM) .
2. Dial the live-record pilot extension number.
3. The live-record pilot extension forwards the call request to the
voice mail pilot number.
4. Cisco Unity Express answers the incoming call, detects the
live-record pilot extension, and begins recording if the call referrer
is a valid Cisco Unity Express subscriber.
5. Complete the conference.
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