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Mobile Jabber users call to a single extension results in a call to 911

sam saeed
Level 1
Level 1

‎12-22-2015 10:02 AM - edited ‎03-19-2019 10:31 AM

This is a weird one.

Only mobile cell jabbers users when dialing an extension 112 it for some reason dials to 911. Jabber on Mac and PC dials to the users extensions correctly regardless of teleworker or internal worker.  All physical internal phones dial to 112 to the users extension without a problem. Only occurs with jabber users on the cell phones.

Has anyone experienced something weird like this?

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sam saeed
Level 1
Level 1

‎12-23-2015 06:38 AM

Did some research and found when dialing 112 from jabber mobile it calls an emergency number apparently thats how its supposed to respond.

Q. 

Can I place an emergency call from Cisco Jabber Voice?

A. 

Yes. When you dial an emergency number, such as 911, 999, or 112 from an iPhone, Cisco Jabber Voice invokes the native Phone application to make the call over your mobile network.

When you dial an emergency number from an iPod, Cisco Jabber Voice places the call over the Internet through your corporate calling system, but limitations apply.
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