07-24-2013 04:11 AM - edited 03-19-2019 07:02 AM
When performing an ‘consultative transfer’, a waiting tone is on the first call while EXT.B pushes the ‘transfer’ button.
My question: where can we configure this waiting tone (switch on/off)
Second question: when this parameter is changed, is this a generic parameter (so it will impact all extensions) or is it a parameter that can be set for every ext/dn?
Br,
Mian
07-24-2013 06:47 AM
When you do that, you get MOH, so that's TOH, you can modify how long it is between tones, and it affects everyone who has TOH.
There's documentation on CCO on how to do this or how to use a blank MOH instead.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
07-24-2013 06:52 AM
Can you please explain more.
what is TOH?
07-24-2013 06:54 AM
Tone On Hold
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide