Need to hang up call after the no input for Voicemail IVR

[Hariharan Padmanabhan]

Hi All,

I am searching the option to hang up the call after no input for voicemail IVR. Right now in our environment, if user is not selecting any option after the IVR (eg 1 for new meesage, 2 saved message, 3 delete message etc..), call is going to our main number. Instead of that i would like to hang up the call.

Please help me here. I am using unity connection version 7X.

Thanks in advance !!!!

[Jaime Valencia]

Let's clarify something, are you talking about the TUI???

or a call handler with caller input??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Hariharan Padmanabhan]

Hi Java,

Thanks for your reply,

Its similar like caller input but I am looking option to hang up action for Voicemail IVR, if no input is given. After logged into voicemail box from telephone, its giving some option. If I am not seleting any option or after the multiple false attempt, call is going to operator (main number). I have tried the custom keypad setting in unity connection but no luck. I dont find any option to hang up the call.

Please let me know if you need more information.

Thanks in advance !!!!

[Anthony Holloway]

You could go to: Users > Edit > Greetings > Standard > After Greeting > Call Action > Hang Up.

[Hariharan Padmanabhan]

Hi Anthony,

Thanks for your reply.

Hope which is applicable for calling person. I am trying to hangup the call, when I try to review my voicemail box after IVR if no input is selected.

Please correct me If i am wrong

Thanks in advance !!!!