Hi Everyone,
Our company has the phone system outsourced and they are claiming that the below can only be fixed by adding each countries extension individually to the system and i just cant comprehend that. I know very little about the system but if you could share your knowledge on the following problem that would be greatly appreciated:
We are an international company and therefor call worldwide. Phone numbers from our customers are generally written in the following way: +31(0) 34 23 23 233. Jabber/UCM simply removes the parentheses and calls the complete number resulting in an unsuccessful call since the number should become +31 34 23 23 233. In my eyes a logical expression should be inserted into the system before the call is made that removes the parentheses and everything in it but according to our phone company they are only able to do this on a per country basis by adding something along the lines of:
If number is: +31 (0) xx xx xx xxx then turn that into: +31 xx xx xx xxx.
Doing this for every country in the world would seem very counter-intuitive for a phone system made by cisco.
Am i expecting to much from our phone system?
(UCM 10.5 if that matters).
