Personal Communicator not connect with Windows 7

[suporteziva]

Hi,

We use the Windows 7 + Personal Communicator + VPN Cisco.

When connect throught the VPN Cisco, the Personal Communicator does not connect. It displayed a message unable to connect to the server.

This problem  happens only with clients using Windows 7. Clients using Windows XP connect normally.

[jocostel]

This should not be an an issue and should be supported - the normal support channels should be used to investigate.

[keglass]

I recommend you post this question to the Cisco Support Community (https://supportforums.cisco.com/index.jspa).   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[andres.lara]

What version of the Cisco VPN Client and Cisco Personal Communicator(CUPC) are you using?  If you are using version 8 of CUPC what does the Help > Show Server Health Dialog Box say? 

I would try to ping the Login server to verify name resolution and IP connectivity.  Beyond that I wouldn't know what else to check.