Situation: PIM does not activate. Center took a power hit - PG took a hit and had mother board replaced. After that the PIM attempts to connect but is continuously disconnedted:
SPECS: PG (ver 6.0) running on a windows 2000 box
CRT cable has been replaced
motherboard replaced 2x - confirmed com port is working
SPECTRUM tech was able to use crt cable and login with our credentials
ilo/cli confirmed disabled in bios
have changed the user id/pwd on both acd and pg (via regedit)
able to ping and trace to the ACD
netstat has several TIMEWAITs
have worked with cisco tech since 1/19/2011 to resolve. Am waiting for an escalation at this point
error message seen:
23:59:31 pg14A-pim1 Peripheral 23 sending OPC PIM_OK_ACK acknowledgment for command PIM_CONFIGURE_REQ (TransID=0).
23:59:31 pg14A-pim1 Trace: TcpHandler::ConnectTcpClient: Connect Socket=8320
23:59:32 pg14A-pim1 Trace: TcpHandler::PosterThread: FD_CONNECT error code=10061
23:59:41 pg14A-pim1 XactDriver::Activate: Open failed, retCode=2
23:59:41 pg14A-pim1 Peripheral 23 sending OPC PIM_ERROR_ACK acknowledgment for command PIM_SET_ACTIVE_REQ (TransID=0).
23:59:41 pg14A-pim1 ProcessPIMSetIdleReq: Peripheral 23 going idle.
23:59:41 pg14A-pim1 Trace: TcpHandler::TCP_CLOSE: Destroy Connect Socket=8320
23:59:41 pg14A-pim1 Trace: XactDriver::Idle: Close failed, error = 10057
23:59:41 pg14A-pim1 CrtDriver::Idle:Close failed, retCode=1
Any ideas would be appreciated.
