Problem in Jabber Softphone (CSF)

[aldred.benedict]

Hello All,

I am currently deploying Call Manager 8.6.1 with Presence 8.6.4. I managed to log in successfully into Jabber. However, I cannot activate the softphone feature. I have created CSF in Call Manager and gives the end user (which is used to log into Jabber) enough privilege (Standard CTI enabled, Standard CCM User). I received an error (refer to attached image) when I tried to login in File > Options > Phone Account.

172.25.149.47 is my Call Manager IP Address.

Any suggestions will be welcomed.

[Jaime Valencia]

Instead of clicking Apply, just try clicking OK, then go and check if the credentials were accepted.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[aldred.benedict]

The credentials are accepted and the icon in the lower right part of Jabber no longer shows a red X. However, when I check the status of the CSF in the Call Manager, it is still "unknown".

[Jaime Valencia]

Then you need to bring up the config guide and make sure you're not missing anything in CUCM side.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[aldred.benedict]

i see. so the problem is in the cucm side?

[aldred.benedict]

I checked my config in CUCM once again, but it appears that everything is correct. Any ideas?